How can we help?
Find quick answers below. For personal help with an order, visit our Contact Us page and include your order number.
How do I choose a lash style?
Start with the finish you want: natural and wispy, lifted at the outer corner, rounded doll-eye volume, or bold glam. Our collections and best sellers are a helpful place to compare styles.
How do I apply Maxcomfi lashes?
Application depends on whether you are using a bond-and-seal kit or a glue-free GOLASH™ style. Follow the instructions included with your product and use our How to Apply guide for the core steps.
How long will my lashes last?
Wear time varies by product, preparation, placement, aftercare, skin type, and daily activity. Check the product page and packaging for the wear guidance for your specific style.
Where can I find my order status?
Use the tracking link in your shipping confirmation email, sign in to your account, or follow the steps on our Track Your Order page.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after processing or fulfillment has started.
What payment methods do you accept?
The payment methods available to you are displayed securely at checkout and can vary by device, location, and order. Learn more on our Shipping, Payment & Tax page.
Why was tax added to my order?
Applicable tax is calculated at checkout based on the order and delivery information. The final amount is shown before you place your order.
What is your return policy?
Please review our current Returns & Refunds Policy before sending anything back. For hygiene and safety, some opened or used beauty products may not be eligible for return.
How should I remove lash clusters?
Never pull or peel clusters from your natural lashes. Use the remover recommended for your lash system and follow the product directions. Stop use if irritation occurs.