Refund Policy

Order Cancellation

At Maxcomfi, orders may be cancelled before the item enters production or is shipped.

If your order is successfully cancelled within this window, a full refund will be issued.

Custom or personalized products may only be modified or cancelled within 2 hours of placing the order.

After this time, production will begin and the order cannot be changed, cancelled, or refunded.

Once an order has been shipped or production has started, it can no longer be cancelled.

Returns

Due to hygiene and safety considerations, we do not accept returns on our products unless there is a verified quality issue or shipping-related problem.

This policy helps ensure that every customer receives products that meet our standards for cleanliness, safety, and quality.

Damaged, Incorrect, or Shipping Issues

If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery.

When contacting us, please include:

• Your order number
• Clear photos showing the issue

Once the issue is confirmed, you may choose between:

• A replacement, or
• A refund (excluding final sale items)

We will resolve the issue as quickly as possible.

Additional Notes

• If a return is required due to customer-related reasons, the customer is responsible for the return shipping cost. The exact cost will depend on the carrier selected.
• If the issue is caused by our error (damaged or incorrect item), return shipping will be covered by Maxcomfi.
• No restocking fees will be charged for approved returns.
• Please include a note inside the return package with your order number clearly labeled.

Refunds (If Applicable)

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method within 3–20 business days, depending on your payment provider and bank processing times.

Order Cancellation & Refund Timing

If an order is cancelled before shipment or production, a full refund will be processed to the original payment method.

Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

1. Check your bank account again
2. Contact your credit card provider, as posting times may vary
3. Contact your bank for additional processing details

If you have completed all of the above and still have not received your refund, please contact us for further assistance.

Any questions please contact us: contact@maxcomfi.com